Gazelle recall: Urban Arrow Cargo Electric Bikes
Gazelle USA is recalling Urban Arrow Cargo Electric Bikes because of a fall hazard – about 1,032 (In addition, about 134 were sold in Canada). The U.S. Consumer Product Safety Commission published the recall on October 1, 2026.
Lower risk A voluntary recall announced jointly by the company and the Consumer Product Safety Commission; the remedy (refund, repair or replacement) is free.
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| Product | Urban Arrow Cargo Electric Bikes |
| Brand | Gazelle |
| Company | Gazelle USA |
| Type | Consumer products |
| Recall date | October 1, 2026 |
| Published by CPSC | October 1, 2026 |
| Quantity | About 1,032 (In addition, about 134 were sold in Canada) |
| Recall ID | 27004 |
Recalled products
- Urban Arrow Cargo Electric Bikes
- Units
- About 1,032 (In addition, about 134 were sold in Canada)
- Product type
- Electric power-assisted pedal bikes (excl offroad/minibikes)
Identifiers and details
- CPSC recall number
- 27004
- How to identify it (CPSC)
- This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
- Manufactured in
- Netherlands
- Importer
- Gazelle USA LLC, of Santa Cruz, California
- Consumer contact
- Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
Why it was recalled
The problem: a fall hazard.
The hazard, as the CPSC describes it: “The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.”
Incidents and injuries
CPSC: “The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.”
Where it was sold
Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
What to do
CPSC and the company: “Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. Remedy: Repair.”
Stop using the product and contact the company for the remedy listed. Recalled products should not be resold or donated.
Official notice: CPSC recall 27004.
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About this recall
Is Gazelle Urban Arrow Cargo Electric Bikes recalled?
Yes. Gazelle USA recalled it on October 1, 2026; CPSC published it October 1, 2026. Only the lots, dates or models listed on this page are included.
Why was it recalled?
Because of a fall hazard. The reason given: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
What should I do if I have it?
CPSC says: Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. Remedy: Repair.
Where was it sold?
Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
More recalls
Source: recall records published by the U.S. Food and Drug Administration (openFDA Enforcement Reports), the USDA Food Safety and Inspection Service, the Consumer Product Safety Commission and the National Highway Traffic Safety Administration, collected twice a day. Product names, lot codes, dates and model numbers are shown exactly as the agency lists them; the agency's notice is the authority. 77.today is not affiliated with any of these agencies.